4、When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty(保單),or any other records that might help, at the store of buying. In most cases, this action will produce results.
However, if it does not, there are
various means the consumer may use to gain satisfaction.A simple and common
method used by many consumers is to complain directly to the store manager. In
general, the “higher up” the consumer takes his or her complaint, the faster he or she can
expect it to be settled. In such a case, it is usually settled in the
consumer's favour, taking it as true that he or she has a just right.
Consumers should complain in person whenever possible, but
if they cannot get to the place of buying, it is acceptable to phone or write
the complaint in a letter.
Complaining is usually most effective when it is done
politely but firmly, and especially when the consumer can show clearly what is
wrong with what was bought in question. If this cannot be done, the consumer
will succeed best by presenting specific information as to what is wrong,
rather than by making general statements. For example,“The
left speaker does not work at all and the sound coming out of the right one is
unclear” is better than “This
stereo(立體音響) does not work.”.
The store manager may advise the consumer to write to the
producer, if so, the consumer should do this, stating the complaint as politely
and as firmly as possible. But if a polite complaint does not achieve the
expected result, the consumer can go a step further. He or she can threaten to
take the seller to court or report the seller to a public organization
responsible for protecting consumers' rights.
60. When a consumer finds what he bought has a fault in it, he should first
_____________.
A. complain personally to the manager B. show
something provable in written form to the store
C. threaten to take the matter to court D.
writer a firm letter of complaint to the store
61. If a consumer wants a quick settlement of his problem, it's better to
complain to ____________.
A. a shop
assistant B.
the producer C. a public
organization D.
a store manager
62. The most effective complaint about what was bought can be made by ________.
A. showing the fault of it to the producer B. saying
firmly it is of poor quality
C. asking politely to change
it
D. explaining
exactly what is wrong with it
63. The passage tells us______.
A. how to make the complaint have a good effect B. how to settle a
consumer's complaint
C. how to avoid buying something
wrong
D. how to deal with complaints from consumers
64. According to the passage, the last way a consumer has to use is _______
A. to write to the producer
B. to quarrel with
the manager
C.to warn the seller to turn to the court or a public organization for help
D. to collect several fighters to threaten the seller
4、BDDAC
科目：高中英語 來源： 題型：閱讀理解
When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty(保單),or any other records that might help, at the store of buying. In most cases, this action will produce results.
However, if it does not, there are various means the consumer may use to gain satisfaction.A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, taking it as true that he or she has a just right.
Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example,“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo(立體音響) does not work.”.
The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers' rights.
60. When a consumer finds what he bought has a fault in it, he should first _____________.
A. complain personally to the manager B. show something provable in written form to the store
C. threaten to take the matter to court D. writer a firm letter of complaint to the store
61. If a consumer wants a quick settlement of his problem, it's better to complain to ____________.
A. a shop assistant B. the producer C. a public organization D. a store manager
62. The most effective complaint about what was bought can be made by ________.
A. showing the fault of it to the producer B. saying firmly it is of poor quality
C. asking politely to change it D. explaining exactly what is wrong with it
63. The passage tells us______.
A. how to make the complaint have a good effect B. how to settle a consumer's complaint
C. how to avoid buying something wrong D. how to deal with complaints from consumers
64. According to the passage, the last way a consumer has to use is _______
A. to write to the producer
B. to quarrel with the manager科目：高中英語 來源： 題型：閱讀理解
When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it , the first step is to present the warranty(保單)，or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, taking it as true that he or she has a just right.
Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. If this can’t be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker doesn’t work at all and the sound coming out of the right one is unclear” is better than “This tape recorder does not work.”
The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can take a step further. He can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers’ rights.
1. When a consumer finds what he bought has a fault in it, he should first_________.
A. complain personally to the manager
B. show something provable in written form to the store
C. threaten to take the matter to the court
D. write a firm letter to complain to the store
2. If a consumer wants a quick settlement of his problem, it’s better to complain to _______.
A. a shop assistant
B. the producer
C. a public organization
D. a store manager
3. The most effective complaint about what was bought can be made by________
A. showing the fault of it to the producer
B. saying firmly it is of poor quality
C. asking politely to change it
D. explaining exactly what is wrong with it
4. The passage tells us _________
A. how to make the complaint effective
B. how to settle a consumer’s complaint
C. how to avoid buying something wrong
D. how to deal with complaint from countries
5. According to the passage, the last way a consumer has to use is_______
A. to write to the producer
B. to quarrel with the manager
C. to warn the seller that he will turn to the court or a consumers’ organization for help
D. to collect several fighters to threaten the seller
科目：高中英語 來源： 題型：閱讀理解
When a consumer finds that something he or she bought is faulty（假冒的） or in some other way does not live up to what the producer says for it, the first step is to present the warranty（保單），or any other records that might help, at the store of buying．In most cases, this action produces results．However, if it does not, there are various means the consumer may use to gain satisfaction．
A simple and common method used by many consumers is to complain directly to the store manager．In general, the “higher up” the consumer takes him or her complaint, the faster he or she can expect it to be settled．In such a case, it is usually settled in the consumer’s favor, taking it as true that he or she has a just right．
Consumer should complain in person whenever possible, but if they can not get to the place of buying, it is acceptable to phone or write the complaint in a letter．
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question．If this can not be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements． For example, “the left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo（立體音響） — does not work．”
The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and firmly as possible．But if a polite complaint does not achieve the expected result, the consumer can go a step further．He or she can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumer’s rights．
1．To gain a relatively quick settlement of his problem, which one below is a consumer advised to complain to ______．
A．the manager B．the producer
C．a(chǎn) shop assistant D．a(chǎn) public organization
2．The most effective complaint about what was bought can be made by ______．
A．a(chǎn)sking politely to change it B．saying firmly it is of the poor quality
C．writing to the producer directly D．explaining exactly what is wrong with it
3．The passage mainly informs us ______．
A．how to make the effective complaint
B．how to settle a consumer’s complaint
C．how to avoid buying something wrong
D．how to deal with complaints from consumer
4．According to the passage, the last way a consumer has to use is ______．
A．to find the manager and reason with him
B．to write to the producer stating the problems
C．to gather several fighters to threaten the seller
D．to warn the seller of reporting to a public organization
科目：高中英語 來源：天津市天津一中2012屆高三摸底檢測英語試題 題型：051
閱讀下面短文，并按照題目要求用英語回答問題。
When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty(保單), or any other records that might help, at the store of buying．In most cases, this action will produce results．However, if it does not, there are various means the consumer may use to gain satisfaction．
A simple and common method used by many consumers is to complain directly to the store manager．In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled．In such a case, it is usually settled in the consumer's favor, taking it as true that he or she has a just right．
Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter．
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question．If this can't be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements．For example, “The left speaker doesn't work at all and the sound coming out of the right one is unclear” is better than “This tape recorder does not work．”
The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible．But if a polite complaint does not achieve the expected result, the consumer can take a step further．He can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers’ rights．
1．According to the passage, what should you do first when you find what you’ve bought has a fault in it?(No more than 15 words)
________________
2．Please explain the underlined word in English．(No more than 5 words)
________________
3．According to the author, what is the most effective compliant about what was bought?(No more than 15 words)
________________
4．What is the main idea of the passage?(No more than 10 words)
________________
5．According to the passage, what is the last way a consumer has to use?(No more than 20 words)
________________
科目：高中英語 來源：1課3練單元達(dá)標(biāo)測試高二英語（下） 題型：050
閱讀理解
When a consumer (消費(fèi)者) finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty (保單), or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain (投訴) directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour taking it as true that he or she has a just right.
Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo (立體音響) does not work.”
The store manager may advise the consumer to write to the producer, if so, the consumer should do this, setting the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten (恐嚇) to take the seller to court or report the seller to a public organization responsible for protecting consumers' rights.
1．When a consumer finds what he bought has a fault in it, he should first ________.
[ ]
A．complain personally to the manager
B．show something provable in written form to the store
C．threaten to take the matter to court
D．write a firm letter of complaint to the store
2．If a consumer wants a quick settlement of his problem, it's better to complain to ________.
[ ]
3．The most effective complaint about what was bought can be made by ________.
[ ]
A．showing the fault of it to the producer
B．saying firmly it is of poor quality
C．a(chǎn)sking politely to change it
D．explaining exactly what is wrong with it
4．The passage tells us ________.
[ ]
A．how to make the complaint have a good effect
B．how to settle a consumer's complaint
C．how to avoid buying something wrong
D．how to deal with complaints from consumers
5．According to the passage, the last way a consumer has to use is ________.
[ ]
A．to write to the producer
B．to quarrel with the manager
C．to warn the seller that he or she will turn to the court or a consumers' organization for help
D．to collect several fighters to threaten the seller
科目：高中英語 來源：2004全國各省市高考模擬試題匯編(天利38套)·英語 題型：050
閱讀理解
閱讀下列短文，從每題所給的四個選項(A、B、C、D)中選出最佳選項。
When a consumer(消費(fèi)者) finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty (保單), or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain (投訴) directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, taking it as true that he or she has a just right.
Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in the letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo (立體音響)does not work.”
The store manager may advise the consumer to write to the producer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten (恐嚇) to take the seller to court or report the seller to a public organization responsible for protecting consumers' ringhts.
1．When a consumer finds what he bought has a fault in it, he should first ________.
[ ]
A．complain personally to the manager
B．show something provable in written form to the store
C．threaten to take the matter to court
D．write a firm letter of complaint to the store
2．If a consumer wants a quick settlement of his problem, it's better to complain to ________.
[ ]
3．The most effective complaint about what was bought can be made by ________.
[ ]
A．explaining exactly what is wrong with it
B．saying firmly it is of poor quality
C．a(chǎn)sking politely to change it
D．showing the fault of it to the producer
4．The passage tells us ________.
[ ]
A．how to make the complaint have a good effect
B．how to settle a consumer's complaint
C．how to avoid buying something wrong
D．how to deal with complaints from consumers
科目：高中英語 來源：黃岡題庫練考新課堂 高二英語(上) 題型：050
閱讀理解
閱讀下列短文，從每題所給的A、B、C、D四個選項中選出最佳選項。
When a consumer (消費(fèi)者) finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty(保單), or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain(投訴) directly to the store manager. In general, the“higher up”the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually in the consumer’s favour, taking it as true that he or she has a just right.
Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong. If this cannot be done, the consumer will succeed by presenting specific information as to what is wrong, rather than by making general statements. For example,“The left speaker does not work at all and the sound coming out of the right one is unclear”is better that“This stereo (立體音響) does not work.”
The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten(恐嚇) to take the seller to the court or report the seller to a public organization responsible for protecting consumers’ right.
1．When a consumer finds what he bought has a fault in it, he should first ________.
[ ]
A．complain personally to the manager
B．show something provable in written form to the store
C．threaten to take the matter to court
D．write a firm letter of complaint to the store
2．If a consumer wants a quick settlement of his problem, it’s better to complain to ________.
[ ]
A．a(chǎn) shop assistant
B．the producer
C．a(chǎn) public organization
D．the store manager
3．The most effective complaint about what was bought can be made by ________.
[ ]
A．showing the fault of it to the producer
B．saying firmly it is of poor quality
C．a(chǎn)sking politely to change it
D．explaining exactly what is wrong with it
4．The passage tells us ________.
[ ]
A．how to make the complaint have a good effect
B．how to settle a consumer’s complaint
C．how to avoid buying something wrong
D．how to deal with complaints from consumers??
科目：高中英語 來源：甘肅省2009-2010學(xué)年度高二下學(xué)期期中考試英語試題 題型：閱讀理解
第二部分 閱讀理解 （共25小題。第一節(jié)每小題2分，第二節(jié)每小題1分；滿分45分）
第一節(jié) 閱讀下列短文，從每題所給的四個選項（A、B、C、D）中，選出最佳選項，并在答題卡上將該項涂黑。
When a consumer (消費(fèi)者) finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty（保單），or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain（投訴）directly to the store manager. In general, the“higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favour taking it as true that he or she has a just right.
Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo（立體音響）does not work.”
The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten (恐嚇) to take the seller to court or report the seller to a public organization responsible for protecting consumers’ rights.
1. When a consumer finds what he bought has a fault in it , he should first .
A. complain personally to the manager
B. show something provable in written form to the store
C. threaten to take the matter to court
D. write a firm letter of complaint to the store
2. If a consumer wants a quick settlement of his problem, it’s better to complain to .
A. a shop assistant B. the producer
C. a public or ganization D. a store manager
3. The most effective complaint about what was bought can be made by .
A. showing the fault of it to the producer
B. saying firmly it is of poor quality
C. asking politely to change it
D. explaining exactly what is wrong with it
4. The passage tells us .
A. how to make the complaint have a good effect
B. how to settle a consumer’s complaint
C. how to avoid buying something wrong
D. how to deal with complaints from consumers
5. According to the passage, the last way a consumer has to use is .
A. to write to the producer
B. to quarrel with the manager
C. to warn the seller that he or she will turn to the court or a consumers’ organization for help
D. to collect several fighters to threaten the seller
科目：高中英語 來源： 題型：閱讀理解
第二部分 閱讀理解 （共25小題。第一節(jié)每小題2分，第二節(jié)每小題1分；滿分45分）
第一節(jié) 閱讀下列短文，從每題所給的四個選項（A、B、C、D）中，選出最佳選項，并在答題卡上將該項涂黑。
When a consumer (消費(fèi)者) finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty（保單），or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain（投訴）directly to the store manager. In general, the“higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favour taking it as true that he or she has a just right.
Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo（立體音響）does not work.”
The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten (恐嚇) to take the seller to court or report the seller to a public organization responsible for protecting consumers’ rights.
1. When a consumer finds what he bought has a fault in it , he should first .
A. complain personally to the manager
B. show something provable in written form to the store
C. threaten to take the matter to court
D. write a firm letter of complaint to the store
2. If a consumer wants a quick settlement of his problem, it’s better to complain to .
A. a shop assistant B. the producer
C. a public or ganization D. a store manager
3. The most effective complaint about what was bought can be made by .
A. showing the fault of it to the producer
B. saying firmly it is of poor quality
C. asking politely to change it
D. explaining exactly what is wrong with it
4. The passage tells us .
A. how to make the complaint have a good effect
B. how to settle a consumer’s complaint
C. how to avoid buying something wrong
D. how to deal with complaints from consumers
5. According to the passage, the last way a consumer has to use is .
A. to write to the producer
B. to quarrel with the manager
C. to warn the seller that he or she will turn to the court or a consumers’ organization for help
D. to collect several fighters to threaten the seller
科目：高中英語 來源： 題型：閱讀理解
When a consumer(消費(fèi)者) finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty (保單), or any other record that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain(投訴)directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, taking it as true that he or she had a just right.
Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear. "is better than "This stereo(立體音響)does not work."
The store manager may advise the consumer to write to the producer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten(恐嚇) to take the seller to court or report the seller to a public organization responsible for protecting consumers' rights.
1. When a consumer finds what he bought has a fault in it, he should first________.
A. complain personally to the manager
B. show something provable in written form to the store
C. threaten to take the matter to court
D. write a firm letter of complaint to the store
2. The most effective complaint about what was bought can be made by________.
A. showing the fault of it to the producer
B. saying firmly it is of poor quality
C. asking politely to change it
D. explaining exactly what is wrong with it
3. The passage tells us________.
A. how to make the complaint have a good effect
B. how to settle a consumer's complaint
C. how to avoid buying something wrong
D. how to deal with complaints from consumers
4. According to the passage, the last way a consumer has to use is________.
A. to write to the producer
B. to quarrel with the manager
C. to warn the seller that he or she will turn to the court or a consumers'organization for help
D. to collect several fighters to threaten the seller
國際學(xué)校優(yōu)選 - 練習(xí)冊列表 - 試題列表
湖北省互聯(lián)網(wǎng)違法和不良信息舉報平臺 | 網(wǎng)上有害信息舉報專區(qū) | 電信詐騙舉報專區(qū) | 涉歷史虛無主義有害信息舉報專區(qū) | 涉企侵權(quán)舉報專區(qū)
違法和不良信息舉報電話：027-86699610 舉報郵箱：58377363@163.com